Your privacy is more than a legal obligation to AC69 — it is a moral responsibility we take seriously. This document clearly explains what data we collect, how it is used, how it is protected, and your rights as a Malaysian player to control your own personal information.
This Privacy Policy explains how AC69 handles your personal information when you register, log in, make deposits via Touch 'n Go, DuitNow or GrabPay, play at a live baccarat table, place Sports Betting wagers, or use any part of the AC69 platform. By using the AC69 platform, you agree to the practices described in this Privacy Policy. Please read it carefully before registering.
Before diving into the full details, here are the core principles that shape how AC69 protects your personal information every day.
Every piece of information transmitted between your device and AC69's servers — from your login password to your DuitNow details — is protected with 256-bit SSL encryption. This is the same security standard used by Maybank and CIMB for online banking transactions.
AC69 does not sell, rent or trade your personal information to any third party for marketing or any other purpose. This is an unconditional commitment — no amount of money can buy AC69 player data, regardless of who is offering.
Not all AC69 staff have access to user data. Access to players' personal information is restricted to personnel who genuinely need it to carry out specific duties — such as the customer support and compliance teams. All access is logged and reviewed regularly.
You may request a copy of your data, ask for corrections to inaccurate information, or request deletion of your account and associated data at any time. AC69 processes all such requests within 7 working days, free of charge and without unnecessary questioning.
AC69 player personal data is stored within server infrastructure that meets data protection requirements across the Asian region. AC69 does not transfer Malaysian players' personal data to countries without an equivalent level of data protection without your consent.
In the event of any security incident that may affect your data, AC69 is committed to notifying you within 72 hours of the incident being identified — not weeks later. Transparency during difficult situations is the true measure of trust.
AC69 only collects data that is genuinely necessary to operate the platform securely and deliver the best experience to players. We do not collect data indiscriminately — every category of data we retain has a clear and legitimate purpose.
AC69's Data Minimisation Principles: We do not collect data unnecessarily. If we determine that a category of data is no longer needed for platform operations, it will be removed from our collection systems — not kept "just in case" it might be useful in the future.
Every time AC69 uses your data, there is a legitimate purpose behind it. We will not use your data for purposes unrelated to platform operations without your explicit consent. Below are all the ways we use the data we collect:
For marketing communications — such as notifications about the latest baccarat promotions, weekly cashback, or esports tournaments — you may opt out at any time through your AC69 account settings without affecting your core platform experience.
AC69 does not make fully automated decisions that significantly affect you — such as account closure — based solely on data without human review. Our automated systems flag suspicious activity, but all final decisions are made by our compliance team following a thorough review.
AC69 does not share your personal data with third parties for marketing or commercial gain. However, there are limited situations where data sharing is necessary for the safe and lawful operation of the platform. All such sharing is governed by strict data protection agreements.
All Data Transfers Are Protected: Every data-sharing agreement AC69 enters into with third parties includes clear data protection clauses — covering usage limitations, security requirements and an obligation to notify AC69 should a security incident occur on their end.
Protecting your data is serious technical work, and AC69 invests heavily in security infrastructure to ensure your data remains safe at all times. The following are the key security measures we have in place:
TLS 1.3 with 256-bit SSL encryption for all communication between your browser and AC69 servers. No data is transmitted in plain text.
The AC69 database uses AES-256 encryption for all stored sensitive data. Passwords are hashed using bcrypt with a unique salt.
A real-time security monitoring system that detects unusual activity — including suspicious login attempts, abnormal transaction patterns and cybersecurity threats.
AC69's security infrastructure undergoes penetration testing and independent security audits at least twice a year.
While AC69 takes all reasonable security measures, no online system can guarantee absolute 100% security. You also play an important role in protecting your account — use a strong password, enable two-factor authentication, and never share your login credentials with anyone.
As an AC69 player, you have clear, enforceable rights over your personal data. These are not just words on a page — we provide straightforward procedures so you can exercise these rights whenever you need to.
You may request a copy of all personal data AC69 holds about you — in a readable and understandable format. AC69 will process this request within 7 business days.
If the personal data we hold about you is inaccurate or outdated, you may request that AC69 correct it. Corrections will be made within 3 business days of verification.
You may request the deletion of your account and associated personal data. This is subject to mandatory record retention requirements for legal compliance — typically up to 7 years for financial records.
You may request that AC69 stop processing your data for marketing or analytics purposes at any time. This will not affect the core functionality of your account.
You may request an export of your activity data in CSV or JSON format for personal use or to transfer to another platform should you choose to close your AC69 account.
If you are not satisfied with how AC69 has handled your data after contacting us directly, you have the right to lodge a formal complaint with the relevant data protection authority.
To exercise any of the above rights, contact the AC69 privacy team by email at support@ac69.click with the subject line "Privacy Rights Request", or via in-platform live chat. We may need to verify your identity before processing your request to ensure your data is not disclosed to unauthorised parties.
The AC69 platform uses cookies and related browser storage technologies to ensure the platform functions correctly and to deliver a better user experience. This section explains the types of cookies we use and how you can manage them.
You can manage your cookie settings through your web browser — most modern browsers allow you to view, delete, or block cookies from specific websites. Please note that disabling mandatory cookies will affect the functionality of the AC69 platform and may prevent you from logging in or completing transactions.
AC69 does not use third-party cookies for targeted advertising. We do not track your online activity outside the AC69 platform for marketing purposes. Any third-party analytics cookies we use are strictly limited to providers with robust privacy policies.
AC69 does not store your data indefinitely. Each data category has a defined retention period based on operational requirements, legal obligations and the platform's legitimate interests. Once the retention period expires, the data is permanently deleted or anonymised.
When you close your AC69 account, your profile data will be anonymised within 30 days — meaning your name, phone number and identifying information will be removed from active records. Financial and compliance records will be retained for the periods stated above as a mandatory requirement, but will no longer be linked to your identifiable personal information.
The AC69 platform is exclusively for individuals aged 18 years and above. This is an absolute requirement that cannot be waived under any circumstances. AC69 does not knowingly collect, store, or process personal data belonging to children or minors under the age of 18.
Child Protection Commitment: Protecting young people from accessing betting platforms is a social priority for AC69, not merely a legal requirement. We continuously look for ways to strengthen our platform's age verification mechanisms.
AC69 reserves the right to update or amend this Privacy Policy from time to time as needed — whether due to changes in legislation, platform technology updates or improvements to our data protection practices.
If you have any questions, concerns or requests relating to this Privacy Policy or how AC69 handles your personal data, we encourage you to contact us directly. We are committed to providing clear and helpful responses within a reasonable timeframe.
When contacting us regarding privacy, please clearly state:
Our Response Time: Standard privacy requests are processed within 7 working days. For cases that require a more thorough investigation, we will notify you within 3 working days that your request is being processed and provide a realistic estimated resolution timeframe.
Answers to the most frequently asked questions by Malaysian players about privacy and data protection at AC69.
AC69 protects your personal data with 256-bit SSL encryption, never sells data to third parties, and puts full control in your hands. Register for free today and enjoy a safe, fair and enjoyable online entertainment experience for all Malaysian players.
By registering, you confirm that you have read and agreed to the Privacy Policy and Terms & Conditions AC69. For users aged 18 and above only.